Choose the Right Plan
To Elevate Service Quality & Beneficiary Satisfaction
Whether you are an individual wanting your voice heard clearly, or an enterprise seeking AI analytics and performance elevation.
Free
Free Lifetime
Designed for all individuals and beneficiaries to easily submit, track feedback, and rate entities.
Included Features & Services:
- Reports by chat, voice and form
- Public organization page in the directory
- AI ticket classification
- One staff seat
Limits
- Staff seats1
- Branches0
- Tickets per month500
Organization
Most Popular Choice for Service Sectors
Billed 4,790 SAR annually (Save 20%)
Empowers entities to receive feedback, analyze patterns with AI, and issue official responses.
Included Features & Services:
- Everything in Free
- Up to 5 staff seats and 3 branches
- Dashboard, analytics and heatmaps
- AI insights and executive assistant
- WhatsApp and email notifications
- Monthly and yearly report export
- Priority support within 12 hours
14-day free trial
Limits
- Staff seats5
- Branches3
- Tickets per month10,000
Government & Enterprise
For Ministries, Municipalities & Enterprise
Billed 14,390 SAR annually (Save 20%)
Comprehensive tailored solutions for ministries, multi-branch entities, and API integrations.
Included Features & Services:
- Everything in Organization
- Unlimited staff seats and branches
- API and webhooks for integrations
- Real-time custom reports
- 99.9% SLA and a 24/7 account manager
Limits
- Staff seatsUnlimited
- BranchesUnlimited
- Tickets per monthUnlimited
Comprehensive Feature Matrix
A detailed side-by-side comparison helping your organization choose the ideal solution.
| Feature / Service | Beneficiary Plan | Entity Plan (Pro) | Government & Enterprise |
|---|---|---|---|
| Reports & Feedback Management | |||
Submit & Track Reports Upload reports with photos & location, receive status updates | |||
Receive & Manage Entity Reports Dedicated entity portal to update resolution status | |||
Verified Official Responses Issue official verified responses sent directly to beneficiaries | |||
AI Auto-Classification Automated AI analysis and department routing | Basic | Advanced Predictive | |
| Verification & Team Management | |||
Digital Verification (Nafath Optional) Direct national digital identity verification | |||
Accredited Entity Badge Verified entity badge displayed on official profile | Gold Badge | Gov/Enterprise Seal | |
Team Member Seats Number of admin and team accounts per organization | 1 User | Up to 5 seats | Unlimited |
Branch & Region Management Distribute reports across regional branches | Up to 3 branches | Unlimited | |
| Analytics, Reports & Integration | |||
Pattern Heatmaps Explore geographic issue patterns in real-time | View only | Interactive Analytics | Predictive & Fully Custom |
Executive Report Export Download performance reports in PDF, Excel & CSV | Monthly & Annual | Real-time & Custom | |
API & Webhook Integrations Connect platform with internal CRM & municipal systems | |||
SLA & Dedicated Support Guaranteed uptime SLA and priority response times | Standard Support | Priority Support (12h) | 99.9% SLA & 24/7 Manager |
Everything You Need to Know About Subscriptions
Clear and direct answers regarding plans, payment methods, and upgrades.